I previously come from and administration background having worked for the Department for Work and Pensions for 5 years. During that time I also developed my I.T. skills within the workplace and in my own time.
In addition to my full time role I was also a member of the web development team which maintained and created content for the office intranet as well as troubleshooting any faults with software. I also established myself as an Excel expert (I still think I have a lot to learn) and was often called up to design/improve spreadsheets for teams within the office.
I also volunteered as a “Digital Champion” and participated in many workshops in which I advised members of the public/staff on internet use and safe browsing. In my own time I fix/build computers for friends and family and and sometimes set up home based wireless networks.
My current role as IT Technician is currently part time until October as I have retained my responsibilities as a school Data Officer until a member of the team returns from maternity leave. On a day to day basis I am often called up to solve a variety of IT queries ranging from hardware access, malfunctioning PC components, installation of components and web design. I often l contact the Neath Port Talbot Council IT Department if I encounter a Network problem I cannot solve locally as they often have specialist advisers who can give advice over the phone and via remote access.
In addition I recently liaised with a private company that was hired to improve the school wifi. I conducted a survey with the company boss to identify where improvements were needed and acted as a go between between the company and teaching staff to determine what improvements should be implemented.
I hope that by undertaking this course it will broaden my knowledge of IT in areas that I have identified need improvement. I also hope that the qualification will enable me to apply for more specialized jobs or take further training in more specialized fields such as networking etc.