• one thing you’ve learned today

Today, I have learn’t how important it is to plan and record prior to operating a system or network.

  • why you consider it important (why you’ve chosen that example)

I would consider this very important as it is a necessity to have organisation and structure when handling multiple systems and large networks.

  • how you can use it later

I can implement this method into my workplace to create a more ‘Easy Flow’ work experience

  • at least one additional questions it raises

One question for today’s session would be to review two customer care questions that require a high attention of detail for the software exam

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