So a bit about my study method for this very jargon-heavy course… I navigate mainly from the Progress & Tests section to keep focus on the end result! Workflow looks like this…
- Do the pre-test.
- Read through the material. Auto-advance firmly turned off because certain sections are too heavy for me to read at that speed. Audio turned off because it’s the same text as is on screen and I can read faster than he can talk on the simpler sections.
- Do the “en route” questions.
- If I get them wrong then it’s either a “oh drat I should have known that” – which I ignore or a “I don’t get it.”
- For the “don’t get its” go back and reread the section, this time taking notes. (Here in this blog)
- Do the question against referring to notes.
- If I get them right this time then great, move on. If not research online for better explanation. Starting with the two blogs.
- Do the Course Test. (Which is really a unit test…)
- Look at the pattern of scores – hoping for at least a further 50% over the pre-test and a total of better than 85% to get a 10% buffer against the pass mark.
- Redo any sections where the mark was below 80%
I’m also using a system of “spaced repetition” for the revision – so I redo the Course (unit!) tests at intervals of 1 day, 1 week, 2 weeks, 4 weeks. to ‘top up’ the memorisation.
Found a good guide to tackling the multichoice questions here.
And a good piece of amusement to help me bear the old-school e-learning here…
“Welcome to the course Online Responsibility,” a too-perfect male voice intones while you stare at a stock photo of a man who’s grinning idiotically at a computer.
You lunge for the Next button, but you’re not allowed to click it until the droning man finishes, which he finally does while you’re in another browser tab, watching a video of a cat playing the piano.
In corporate L&D, our learners are adults who can read for themselves, and they do it a heck of a lot faster than a narrator talks.
Unit 2: Service Strategy Fundamentals
I don’t find strategy tremendously engaging so was relieved to get 77% on pre-test. I was best on general concepts and lowest on “Create value with assess and services” – only 47% (That was also the lowest on completing the unit with 78% of which more below…)
Had a brief mutter of splutter when the “people as resources” slide was presented as a cog… Way to motivate the workforce, guys! 😉
Still getting a certain amount of “Wha…?”
The people sitting on the floor are are back at the end of each unit I found. They are The Summary People…
The stuff I had to go back over…
Value from the customer viewpoint
- Can be provided at different levels.
Made up of…
- previous experience
- difference from competitors
- self image
- position in market
- reference value
- cost of DIY
- level of service from competitor
- economic value
- difference from reference value (can be positive or negative
- positive effect from utility + warranty
“Strategic Position” vs “Strategic Plan”
Got it wrong every time don’t know why! Getting 78% in this section as opposed to 85% upwards in the others. A bother.
- differentiation from competition
- What services and level
- what customers
- service portfolio (how is this different from “what services” – not sure!)
- new developments
- investment in assets
The kind of question I trip over is…
Which of the remaining items is “plan” and which “perspective”? They look almost identical to me. After making further notes I decided that the first one was “perspective” as it mentions specific customers. This turns out to be the right answer, but whether it’s for the right reason I remain uncertain!
Still, on we go. More strategy next and my timetable is starting to slip. Should have worked on it at the weekend instead of moving house.