Monthly Archives: November 2016

My first blog post.

This is my first blog post, I am writing this post as part of “induction” at Swansea iTech. I work in the NHS as IT Support. Both in the work shop and out on site doing installs, problem solving and … Continue reading

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Start of level 4

Currently I work at the DVLA Swansea, training to be a Data Centre engineer. My day to day tasks involve monitoring each individual Date Centre’s environment and providing hardware reports of the equipment being used. These reports can then be … Continue reading

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My 1st blog -ITP Level 4

I currently work for the Driver & Vehicles Licensing Agency (DVLA) in Swansea within the Telecoms team. We provide 1st/2nd line support for around 5000 staff over 5 sites encompassing Telephony, Call Centre analytics,  Audio/Video conferencing & WiFi network. Typical … Continue reading

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Start of ITPL4

I am currently working as an IT Service Desk Team Lead in the DVLA. I manage a team of 10 service desk agents who provide IT support to internal DVLA users and also external organisations. I have worked in IT … Continue reading

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Start of Level 4

I have just started my Level 4 course with Swansea iTeC (i have previously completed levels 2 and 3 here). This is my 2nd program whilst working for SwanCD Computers, having completed my Level 3 here when I started my … Continue reading

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SA1 Solutions

Today we went to SA1 Solutions. We had a tour of the place and it seemed nice, small and chilled. I learnt that smaller companies tended to have you do a mix of things there and that you work a … Continue reading

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SA1 Solutions

What did I learn? I learn’t that there a lot things they do which they do, at the start I only knew they did graphic design and coding.  we learned about the different roles and responsibilities such as IT help-desk, … Continue reading

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