My Apprenticeship

I first got into computers when I built my own computer. I didn’t really know what to do at the start, but learnt as I went along. I struggled fitting a CPU as I didn’t know that there was a specific way to fit them. Once I had built my PC, there were a lot of issues that needed troubleshooting, like bluescreening, driver issues, memory issues etc.

Eventually, I got my computer up and running and have been interested ever since.

My current role at my job involves remote support and troubleshooting. Typically, I work through a ticketing system in which I am assigned tickets to work on. The issues can vary, anything from a password reset to company-wide server issues.

On my apprenticeship, I would like to keep gaining experience and expanding my knowledge on technical issues.



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Previous use of computers:
I first got into computers in year 7 when I re-installed Windows 7 on her laptop and the WiFi weren’t working,  at the time I didn’t know what a drive was or how to find out the name of the driver needed but after 6 hours 1 day and 3 hours the next day, I managed to fix the driver issue and in that time I learnt a lot more about the software side of a computer.

Current job role:
My current job role is helping out business with any hardware or software problems they may have, such as networking, fitting new cables, servers, setting up remote desktop, upgrading their physical machines.

What I want to gain:
Experience is what I would like to gain.

What I would like to do in the future:
Not too sure at the moment

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I have applied for a IT course in Gower college. This course suits me because there is a lot of programming in the course and that is what I want to do. The entry is that I need five or more GCSEs at grade C. The course is for one year.

There are 18 modules in this course I will be studying which are,

  • Computer Networks
  • IT Systems Troubleshooting and Repair
  • Developing Computer Games
  • Database Design
  • Computer Systems
  • Event Driven Programming
  • Website Production
  • Systems Analysis and Design
  • Network Systems Security
  • Communication Technologies
  • Digital Graphics and Computers
  • Communication and Employability Skills for IT
  • Client Side Customisation of Web Pages
  • Mathematics for IT Practitioners
  • Spreadsheet Modelling
  • Managing Networks

This course can help me get a job or apprenticeship in computer information systems, computer forensics, computer games development and computer science.

There are some IT company’s that I could work at when I finish the course such as,

  • Pisys
  • Intelligent IT Solutions
  • Netbop Web Development

I have applied for this course and hope to start in September.

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All about me

My name is Shannan and I went to Bishop Gore School and in year 10 I went to a training college in Swansea once a week to do hairdressing.

When I left school I didn’t  have the best qualifications results  I was expecting. I decided to do a level 1 hairdressing course in Gower college and to study Maths and English. A few months into the hair dressing course I didn’t like it and it wasn’t what I wanted to do but I stayed until the course finished.

In September I joined Rathbone and attended work placements in retail (CK’s) and childcare (Gwrossydd Primary School). Childcare wasn’t for me but I enjoyed retail. I am still interested in retail but I am also interested in ICT (Programming). I was still unsure what I wanted to do and I decided to come to ITeC and see if it was for me. I am hoping to join an apprenticeship involving  computers or retail as my  career choices.

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Project Review

My project is about the video game Overwatch – For my project I used the software Sway, I found Sway easy to use and effective as I liked the way you can lay out the information and images. Some of the features I used in Sway was adding images and changing the fonts.

The websites I used for my information:



I think some of the things I did well was adding accurate information and completing the project on time.

I found it difficult to find relevant images for the topic. Something I think I could have done better is adding more colour.

I made changes to my project after discussing what I had done with my tutor. I changed some of the wording and corrected spelling mistakes.

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My project is about the history of modern movies from 1940 to 1990.

The software I used was Microsoft Sway, however I had never used Microsoft Sway before. I had to learn how to use the software as I went along, which undoubtedly slowed me down to begin with.

I changed Font sizes added videos and inserted pictures. I inserted many movie posters when talking about specific films and for the each subheading there is a photo of an iconic shot from a film from that decade.

I gathered most information from Wikipedia and Filmsite                                          

I think I formatted the document well using different headings. It is clearly sectioned into separate sub-headings and I added images that are all large enough to see clearly but not too large. I didn’t put too much text on the screen otherwise the presentation would look too cluttered.

I found it difficult to find information as the topic is quite objective, I also found it difficult to add facts/statistics as it is a difficult topic to state facts/statistics about my topic.

I could improve my project by adding more statistics and graphs if I could find some.

Following a planner helped as did feedback for Mair which highlighted errors in spelling and punctuation.

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My project is About the professional basketball league the NBA.

The software I used was canva which I found easy to use.

The software features I used were different font styles, the one I used the most was dapper and changing the colour of certain fonts that were to dark for the background.

The websites I used the information from was Wikipedia and the official NBA website.

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The two things that I did well in this project was finding and adding information and adding images.

The thing that I found the most difficult to do was trying to add a graph which I found really complicated.

I could of improved my project by adding a graph which was the only hard thing to do.

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Raspberry Pi project

My project was on the Raspberry Pi, for my project I decided to use Microsoft Sway. I added images of the creators, of the Raspberry Pi and projects created using it and chose an aqua blue theme/style.

For my information sources I used Wikipedia ( something I would not normally use ) when it came to the creators David Briben and Eben Upton. For the Raspberry Pi itself, I looked at Wikipedia then used nova digital media’s article on the Raspberry Pi’s history to back the information up.

When it came to formatting I made certain text bigger and/or made the text bold for it to stand out against the background. I also laid information out in a format that would work well on top of the images added into the project.

I had a difficulty working with Sway at the start when adding an image as the software works in a different way to other presentation software. The default in Sway lays everything out for you and automatically provides the animation effect’s which caught me of guard for a while. All you need to do is add images and information.

For my numerical data I used and as starting point’s for finding out how many Raspberry Pi units had been sold in 2015, 2016, 2017 and 2018.

I chose to use this numerical data as it shows the companies progress since it was first founded.

For my images I used Sway’s built in creative commons image search feature but did manage to find the links for the images.
Eben Upton –
David Briben –

If I could improve on my project I would use Prezi as I like the software and layout, it is less complicated than Sway and has more freedom in what animations happen and where everything gets laid out. I would also improve on my project by detailing how each Raspberry PI model varies in design and specifications. I would have also shown more of the projects people have created from the Raspberry Pi as evidence towards how the Pi has helped with innovation.

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My Project is about Overwatch a video game that came out 2016.

Overwatch is team based first person shooter game where you have to ‘push payloads’ and capture points. Overwatch is set in the year 2076 where a war between Omnics and humans has happened.

The software I used was Prezi, it was the first time I used it. It was easy to use when you know how.

The software features I used were a layout template, I used one called iceberg and used different fonts like K6 Empire of dirt and change the font colour to a lighter one as the background was dark.

The Information on my project is from Blizzards website the creators of the game and PCGAMESN.

The two things I did well on this project were adding images then adding colour to brighten the project.

The most difficult thing for this project was creating a graph. I never used Prezi before so finding out how to create a graph seriously confused me for a while, but Prezi is really good to use so I want to use it more.

I did review my project with Mair who gave me feedback on things to change and correct.




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My Project

I have created a project on World of Warcraft, a game created by Blizzard Entertainment. The software I have used is Microsoft Sway which is a presentation application, one I haven’t used before.

In my project I added images of the raid loading screens, a races poster and used a bullet point list to display certain information on the playable classes and what they do. I got the information from the game’s forums and YouTube. Forum Link  YouTube Link

I have added numerical data to my project that includes the fluctuation of sub numbers throughout the years that World of Warcraft has spanned. I gathered this information from the official game forums, over several threads, however the company has stopped releasing the sub numbers recently.

I think I did well on getting information across and formatting the images and setting focus points. Initially, I had difficulty navigating and getting used to the features on Sway. I could, go more in depth on the races included in game as this would give a more in-depth explanation of how the game is played.

I discussed my blog with Mair and made changes to correct errors in spelling and added paragraphs, I also had to add capital letter where needed.

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