I first got into computers when I built my own computer. I didn’t really know what to do at the start, but learnt as I went along. I struggled fitting a CPU as I didn’t know that there was a specific way to fit them. Once I had built my PC, there were a lot of issues that needed troubleshooting, like bluescreening, driver issues, memory issues etc.
Eventually, I got my computer up and running and have been interested ever since.
My current role at my job involves remote support and troubleshooting. Typically, I work through a ticketing system in which I am assigned tickets to work on. The issues can vary, anything from a password reset to company-wide server issues.
On my apprenticeship, I would like to keep gaining experience and expanding my knowledge on technical issues.